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Returns/Exchanges

Returns

We know you will be eager to try your new foot candy on but please take care to ensure you keep them in good condition & with the original packaging in the event you may want to return or exchange your Palmaira's. Please ensure they are re-packed the way they arrived & with care in order to maintain the original shape. If they are not resalable or received by Palmaira Sandals Australia in the original condition they will not be accepted. 

RETURNS PROCESS

You may return your product to Palmaira Sandals Australia ONLY for a full refund of the purchase price (excluding delivery costs). Products must be returned to us within 30 days of purchase with completed returns slip.

Sandals must be returned in an unworn state with tags and packaging.

All of our sandals are covered by a 3 month warranty. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing fault.

We can only refund the credit card originally used for payment.

For goods received that are faulty and unworn, please email us at returns@palmairasandalsaustralia.com stating the order number and nature of the problem.

Please note that all returns are delivered to our logistics warehouse & are then forwarded to Palmaira for processing. Therefore please expect a delay between the time your tracking information says "Delivered" and your return being processed. 

We are happy to exchange or refund within 30 days of purchase. Returned items must be returned to us unworn and in their original condition with tags.

Unless we have sent you damaged or faulty goods we regret that delivery costs cannot be refunded to you.

We recommend that you return your sandals via a guaranteed delivery service, and/or obtain a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us.

PLEASE EMAIL US THE TRACKING NUMBER ONCE YOU HAVE SENT THE SANDALS. returns@palmairasandalsaustralia.com

On receipt of goods you will be issued with a credit note in the form of a Gift Card to the value of the original price paid + $14 courier fee. 

Returns address (PLEASE NOTE THIS HAS RECENTLY CHANGED):

Palmaira Sandals Australia

AusXpress 75 O’Riordan Street, Building 2,

Level 3, Suite W3D1A Alexandria, 2015

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