Terms & Conditions
PALMAIRA SANDALS AUSTRALIA - TERMS AND CONDITIONS
Thank you for choosing to shop with Palmaira Sandals Australia, we hope that you enjoy your experience.
These terms & conditions apply to all items ordered from Palmaira Sandals Australia and by placing your order you agree to be bound by them. We reserve the right to change these terms and conditions from time-to-time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact email@example.com
We have made every effort to display as accurately as possible the colours of the sandals that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
All our sandals are sold in EURO sizes, with the AU size provided as a guide only. If you have any queries about sizing, please contact us prior to purchasing.
Purchase of products
When you place an order on our website, we will send you an email to the email address provided by you during the checkout process. Our acceptance of your order does not take place until we send you a confirmation email.
Goods are subject to availability. If an item you have ordered becomes out of stock before we shall notify you as soon as possible.
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
Discontinued and minor faults purchases can not be refunded or exchanged.
Note. We are unable to amend your order once it has been placed online.
Palmaira Sandals Australia can not accept responsibility for allergies to any materials used in the making of the sandals. For more information on the material components of the sandals please contact us
Price and payment
We only accept payment via STRIPE. Full payment for your purchase must be made before we can dispatch your order.
The prices shown on our website include any GST (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges as detailed below.
We charge you for your order in AUD. The actual price charged to overseas customers will be subject to the exchange rate applied by the credit or debit card company of the card used for payment. Any customers outside of AUSTRALIA will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
If the goods that you order are in stock at the time when your order is accepted then we will aim to dispatch your order within a maximum 5 working days. We aim to dispatch most orders on the next working day.
Please note that we do not dispatch orders on Saturdays or Sundays.
AUSTRALIA: Please allow up to 4 working days from confirmation of order to delivery date.
The delivery cost is now a Flat Rate Premium Service.
We reserve the right to change our delivery costs at any time without notice to you.
AUTHORITY TO LEAVE: By selecting 'Authority To Leave' at the checkout page our courier will leave your parcel at your unattended premises in accordance with your instructions.
You agree that the parcel is deemed received when left at your premises.
Palmaira Sandals Australia and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Palmaira Sandals Australia from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
If you do not give Palmaira Sandals Australia Authority to Leave, you will have to be at your premises in order for the delivery to occur.
We are happy to refund within 30 days of purchase on full price items only.
We know you will be eager to try your new foot candy on but please take care to ensure you keep them in good condition & with the original packaging in the event you may want to return or exchange your Palmaira's. Please ensure they are re-packed the way they arrived & with care in order to maintain the original shape. If they are not resalable or received by Palmaira Sandals Australia in the original condition they will not be accepted.
Our returns process has recently changed:
You may return your product to Palmaira Sandals Australia ONLY for a full refund of the purchase price (excluding delivery costs). Products must be returned to us within 30 days of purchase with completed returns slip.
Please note that all returns are delivered to our logistics warehouse & are then forwarded to Palmaira for processing. Therefore please expect a 2-3 day delay between the time your tracking information says "Delivered" and your return being processed.
Sandals must be returned in an unworn state with tags.
All of our sandals are covered by a 3 month warranty. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing fault.
We can only refund the credit card originally used for payment.
For goods received that are faulty and unworn, please email us at firstname.lastname@example.org stating the order number and nature of the problem.
We will only refund postage costs up to the amount of a 3kg satchel-$13.80
We are happy to exchange within 30 days of purchase on full price items only.
Returned items must be returned to us unworn and in their original condition with tags.
Please note Palmaira Sandals Australia will cover the cost of ONE exchange only per order. Any additional exchanges per order must be paid for by the customer.
Unless we have sent you damaged or faulty goods we regret that delivery costs cannot be refunded to you.
We recommend that you return your sandals via a guaranteed delivery service, and/or obtain a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us.
PLEASE KEEP A RECORD OF THE TRACKING NUMBER ONCE YOU HAVE SENT THE SANDALS AS WE WILL NOT TAKE RESPONSIBILITY FOR LOST/ DELAYED PACKAGES.
Please note: Due to a high volume of orders we receive daily, we are unable to manually put aside exchange.
On receipt of goods you will be notified via email with a credit note in the form of a Gift Card to the value of the original price paid.
Please choose carefully when purchasing from our 'Minor Imperfections' collection, as they are not eligible for a refund or exchange.
All our sandals are lovingly handmade. This sometimes results in a few flaws, or imperfections in the leather.
Leather is a natural product and as such, bares all hallmarks of its origin. Unique and individual markings may appear on a hide and should not be considered as defects. Instead they give the leather a unique identity.
Other reasons for imperfections could include, but not limited to, glue marks or scratches. As such these sandals are sold at a discounted price.
If you have any questions about this collection, please email email@example.com
IMPORTANT INFORMATION & PALMAIRA CARE ADVISE
The Glitter Palmairas are very delicate and are not designed to be worn as an everyday shoe. They cannot be exposed to water as glitter loss will occur. Some glitter loss is to be expected during wear.
The neon napa leathers which include the Neon Pink, Leopard and Neon Orange are very delicate and prone to scuffing. The leather can not be cleaned with water or exposed to water as the colour will run.
Please be aware that our Wedge sandals are not designed to be as hard-wearing as our flat sandals. The cork wedge is a natural and porous material and can be prone to damage.
We advise that you take precautions by protecting your nubuck Palmaira's with a recommended scotch guard.
- There are two ways of receiving a promo code:
- We may send one to you via email for promotional use
- From time to time, we may offer discounts on the Palmaira Sandals Australia Website & social media (Instagram & Facebook) that you can apply at checkout in order to receive a specific discount from us.
- Only one discount can be used against an order at any one time.
- A discount can't be applied to an order after that order has been placed.
- If the discount has expired, you won’t be able use it.
- If a discount is offered on the Palmaira Sandals Australia Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the discount.
- Discounts are non-transferable and cannot be exchanged for cash.
- We reserve the right to amend these terms and conditions at any time.
- Codes are for use on Palmaira Sandals Australia Website only.