TERMS & CONDITIONS

PALMAIRA SANDALS AUSTRALIA - TERMS AND CONDITIONS

Thank you for choosing to shop with Palmaira Sandals Australia, we hope that you enjoy your experience.

These terms & conditions apply to all items ordered from Palmaira Sandals Australia and by placing your order you agree to be bound by them. We reserve the right to change these terms and conditions from time-to-time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact us below:
https://www.palmairasandalsaustralia.com/pages/contact-form

Our products

We have made every effort to display as accurately as possible the colours of the sandals that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Variations in colour, grain and texture can be expected from natural leather products and should not be seen as a fault.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

All our sandals are sold in EURO sizes, with the AU size provided as a guide only. Click here for our size guide. If you have any queries about sizing, please contact us prior to purchasing.

Purchase of products

When you place an order on our website, we will send you an email to the email address provided by you during the checkout process.  Our acceptance of your order does not take place until we send you a confirmation email.

Goods are subject to availability. 

If there are any problems with your order we shall contact you.

We reserve the right to reject any offer to purchase by you at any time.

 

Note. We are unable to amend your order once it has been placed online.

Palmaira Sandals Australia cannot accept responsibility for allergies to any materials used in the making of the sandals. For more information on the material components of the sandals please contact us at https://www.palmairasandalsaustralia.com/pages/contact-form

Pre-Order

All pre-orders to be paid in full. The approximate shipping time will be displayed on the product description. If you have purchased multiple items, anything in stock will be sent prior to the pre-order unless the pre-order is due within 7 days. Refunds will not be accepted until the item has gone through the returns process. 

All our sandals are handmade and all times displayed are approximate only. 

Price and payment

We only accept payment via SHOPIFY. Full payment for your purchase must be made before we can dispatch your order.

The prices shown on our website are in AUD$ and include any GST (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.

Delivery 

If the goods that you order are in stock at the time when your order is accepted then we will aim to dispatch your order within a maximum 5 working days.  We aim to dispatch most orders on the next working day.

Please note that we do not dispatch orders on Saturdays or Sundays.

AUSTRALIA:

AUSTRALIA POST STANDARD SERVICE $12.00 - 

AUSTRALIA POST EXPRESS SERVICE $18.00

0.45KGS - 5KGS

We reserve the right to change our delivery costs at any time without notice to you. 

NEW ZEALAND:  (rates in AUD$)

AUSTRALIA POST INTERNATIONAL SERVICE 

The delivery cost is offered at the below rates:

0.45KGS - 2KGS $25.00

2KGS - 3KGS $30

3KGS - 4KGS $35

4KGS - 5KGS $40

OTHER COUNTRIES

Please contact us directly to confirm delivery rates:
https://www.palmairasandalsaustralia.com/pages/contact-form

DUTIES + TAXES

The shipping cost added to your order at the time of checkout does not include possible taxes and duties, which may be applied by customs.

The responsibility for any customs duties, foreign taxes or other fees which may be imposed, will rest with the customer.

Please note that with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable merchandise.

Please contact your local Customs Office for further information or estimations on these costs.

 

Palmaira Sandals Australia eGift Card

When purchasing an eGift card on www.palmairasandalsaustralia.com Palmaira Sandals Australia issue the eGift Card to the email provided by the customer placing the order. Palmaira Sandals Australia DO NOT issue paper copies.

eGift cards are treated as cash and cannot be replaced if lost or stolen. eGift cards may only be used for purchase online at www.palmairasandalsaustralia.com and cannot be returned or exchanged for cash.

Palmaira Sandals Australia eGift cards CANNOT be redeemed outside of Australia.

No change is given and any balance that remains on the card can be used in whole or part against future purchases at Palmaira Sandals Australia.

eGift cards expire 3 years (36 months) after purchase. Any balance that remains on the eGift card after expiry will not be available for use, except as required by law. These terms and conditions may be amended by Palmaira Sandals Australia from time to time.

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IMPORTANT INFORMATION & PALMAIRA CARE ADVISE

We advise that you take precautions by protecting your nubuck Palmaira's with a recommended scotch guard. 

The popular on-trend Espadrilles are sandals that come with a raised platform and are offered in two different styles – slingback & anklestrap.

Palmaira Espadrilles are our modern take on the Avarca, featuring a chunky non-flexible sole. 

These were specifically designed for maximum fabulousness, truly unique and eye catching! These are however a fashion sandal for that wow factor but don’t necessarily have the same comfort as a traditional Avarca.

Please be aware that our Wedge sandals are not designed to be as hard-wearing as our flat sandals.

The cork wedge is a natural and porous material and can be prone to damage.

The neon napa leathers which include the Neon Orange are very delicate and prone to scuffing. The leather cannot be cleaned with water or exposed to water as the colour will run.

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DISCOUNTS

 

  • Each Discount will be subject to specific terms & conditions specified at the time the discount is issued (including the length of time to use the code) in addition to those mentioned in these Terms of Use.
  • There are two ways of receiving a promo code:
    • We may send one to you via email for promotional use
    • From time to time, we may offer discounts on the Palmaira Sandals Australia Website & social media (Instagram & Facebook) that you can apply at checkout in order to receive a specific discount from us.
  • Only one discount can be used against an order at any one time.
  • A discount can't be applied to an order after that order has been placed.
  • If the discount has expired, you won’t be able use it.
  • If a discount is offered on the Palmaira Sandals Australia Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the discount.
  • Discounts are non-transferable and cannot be exchanged for cash. 
  • Codes are for use on Palmaira Sandals Australia Website only. www.palmairasandalsaustralia.com
  • Rewards cannot be used in conjunction with any other discount or promotion.

We reserve the right to amend these terms and conditions at any time.

ABN: 87 687 823 909 (SOLE STYLE PTY LTD)