RETURNS / REFUND INFORMATION

Please click on the below link to lodge your return:

https://www.palmairasandalsaustralia.com/return-form

AUSTRALIAN RETURNS

We are happy to refund within 60 days of purchase.

Items marked as Minor Imperfections, Outlet, & Samples cannot be returned as that fault was identified at the time of purchase. If the item exhibits a fault (not related to the fault identified at the time of purchase), ie is not fit for purpose, it may be returned in accordance with the Australian Consumer Law.

We know you will be eager to try your new Palmaira Sandals on but please take care to ensure you keep them in new condition & with the original packaging in the event you may want to return or exchange your Palmaira's. Please ensure they are re-packed the way they arrived & with care, in order to maintain the original shape. If they are deemed as not resalable or received by Palmaira Sandals Australia not in their original condition, they will not be accepted. 

You may return your product to Palmaira Sandals Australia ONLY for a full refund of the purchase price (excluding delivery costs). Products must be returned to us within 60 days of purchase with completed returns slip. Please note we do not offer free returns the customer is to pay to send the return back.

Products must be returned to us within 60 days of purchase with completed returns slip.

Please note that all returns are delivered to our warehouse & are then forwarded to Palmaira for processing. Therefore please expect a 2-3 day delay between the time your tracking information says "Delivered" and your return being processed. 

Sandals must be returned in an unworn state with tags.

All of our sandals are covered by a 3 month warranty. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing fault.

We can only refund the credit card originally used for payment.

For goods received that are faulty and unworn, please email us here,  stating the order number and nature of the problem, ideally with pictures:
https://www.palmairasandalsaustralia.com/return-form

We will only refund postage costs for faulty goods up to $20.

AUSTRALIAN EXCHANGES

We are happy to exchange within 60 days of purchase.

Items marked as Minor Imperfections, Outlet, & Samples cannot be returned as that fault was identified at the time of purchase. If the item exhibits a fault (not related to the fault identified at the time of purchase), ie is not fit for purpose, it may be returned in accordance with the Australian Consumer Law.

Returned items must be returned to us unworn and in their original condition with tags.

Unless we have sent you damaged or faulty goods, we regret that delivery costs cannot be refunded to you.

We recommend that you return your sandals via a guaranteed delivery service, and/or obtain a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us. Please note we do not offer free returns the customer is to pay to send the return back.

PLEASE KEEP A RECORD OF THE TRACKING NUMBER ONCE YOU HAVE SENT THE SANDALS AS WE WILL NOT TAKE RESPONSIBILITY FOR LOST/ DELAYED PACKAGES.

Please note: Due to a high volume of orders we receive daily, we are unable to manually put aside exchange requests.

On receipt of goods, you will be notified via email. The replacement/s will be sent subject to available stock, if the item is out of stock, a refund will be processed. 

INTERNATIONAL RETURNS

We are happy to refund within 60 days of purchase.

Items marked as Minor Imperfections, Outlet, & Samples cannot be returned as that fault was identified at the time of purchase. If the item exhibits a fault (not related to the fault identified at the time of purchase), ie is not fit for purpose, it may be returned in accordance with the Australian Consumer Law.

We know you will be eager to try your new Palmaira Sandals on but please take care to ensure you keep them in new condition & with the original packaging in the event you may want to return or exchange your Palmaira's. Please ensure they are re-packed the way they arrived & with care, in order to maintain the original shape. If they are deemed as not resalable or received by Palmaira Sandals Australia not in their original condition, they will not be accepted. 

You may return your product to Palmaira Sandals Australia ONLY for a full refund of the purchase price (excluding delivery costs). Products must be returned to us within 60 days of purchase with completed returns slip. Please note we do not offer free returns the customer is to pay to send the return back.

Products must be returned to us within 60 days of purchase with completed returns slip.

Please note that all returns are delivered to our warehouse & are then forwarded to Palmaira for processing. Therefore please expect a 2-3 day delay between the time your tracking information says "Delivered" and your return being processed. 

Sandals must be returned in an unworn state with tags.

All of our sandals are covered by a 3 month warranty. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing fault.

We can only refund the credit card originally used for payment.

For goods received that are faulty and unworn, please contact us, stating the order number,nature of the problem and ideally a picture:
https://www.palmairasandalsaustralia.com/pages/contact-form

INTERNATIONAL EXCHANGES

We are happy to exchange within 60 days of purchase.

Items marked as Minor Imperfections, Outlet, & Samples cannot be returned as that fault was identified at the time of purchase. If the item exhibits a fault (not related to the fault identified at the time of purchase), ie is not fit for purpose, it may be returned in accordance with the Australian Consumer Law.

Returned items must be returned to us unworn and in their original condition with tags.

Unless we have sent you damaged or faulty goods, we regret that delivery costs cannot be refunded to you.

We recommend that you return your sandals via a guaranteed delivery service, and/or obtain a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us. Please note we do not offer free returns the customer is to pay to send the return back.

PLEASE KEEP A RECORD OF THE TRACKING NUMBER ONCE YOU HAVE SENT THE SANDALS AS WE WILL NOT TAKE RESPONSIBILITY FOR LOST/ DELAYED PACKAGES.

Please note: Due to a high volume of orders we receive daily, we are unable to manually put aside exchange requests.

On receipt of goods, you will be notified via email. The replacement/s will be sent subject to available stock, if the item is out of stock, a refund will be processed. 

All shipping is at customers cost.

ITEMS LABELLED AS MINOR IMPERFECTIONS / OUTLET / SAMPLES

Please choose carefully when purchasing from our 'Minor Imperfections' , ‘Outlet’, or ‘Samples’ collection. Items marked as Minor Imperfections, Outlet, & Samples cannot be returned as that fault was identified at the time of purchase. If the item exhibits a fault (not related to the fault identified at the time of purchase), ie is not fit for purpose, it may be returned in accordance with the Australian Consumer Law.

All our sandals are lovingly handmade. This sometimes results in a few flaws, or imperfections in the leather.

Leather is a natural product and as such, bares all hallmarks of its origin. Unique and individual markings may appear on a hide and should not be considered as defects. Instead, they give the leather a unique identity.

Other reasons for imperfections could include, but not limited to, glue marks or scratches. As such these sandals are sold at a discounted price. 

If you have any questions about this collection, please contact us here:
https://www.palmairasandalsaustralia.com/pages/contact-form

 

GIFT VOUCHERS 

Gift vouchers are non refundable,